This error usually comes up when the TV does not have an IP address or valid IP address.

Troubleshoot:

-Check if the TV has an IP address by going to professional settings of TV and checking network settings.

-Power off TV and EoC.

-Turn on the EoC first and let it load until EoC and CAB light are on (approx 60 seconds).

-Turn on TV and switch to LSP mini movie system.

-TV should be receiving proper IP address and LSP home screen is loaded.

If issue persist please submit a ticket through the web portal.